Complaints considered by the Code of Practice Panel are judged on the evidence provided by both parties. Once concluded a case report is published on this website. Good compliance decisions rely on both the interpretation of the Code and an understanding of its application, published case reports help in this regard and set precedent in a particular set of circumstances. When making decisions on compliance with the Code, knowledge gained from previous case reports can be beneficial.
Search options for completed cases can be found below, please scroll down.
Please note that abbreviations/acronyms can only be searched under the Text search.
Where searching under clause number please look under sub clause where one exists, eg Clause 6.1 not just 6.
Click on the blue arrow below to search completed cases. Searches can be run by free Text, Case number, Respondent, Complainant or Clause Number.
The results can then be filtered by: Year Received or Applicable Code Year. Results will be automatically ordered by 'Completed Date - Most Recent First', other options are available to select.
The order of the results displayed can be changed by clicking in the box beside 'Order Results By'.
Cases can only link to clauses in the interactive 2019 or 2016 Codes.